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What makes the Dameware Remote Support software so great is that on top of the remote access capabilities, it is integrated with a number of system management tools that make it easy for you to quickly identify the root cause of a problem. Therefore, having a remote desktop will save you from having to take numerous trips which then translate to less time taken to resolve various issues.
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Also, in many setups today, it is common to have the various IT components distributed in different locations. Or if you have had to come back to the office because a server went down after you had clocked out. If you have tried guiding a non-tech person through the process of resolving an issue on their computer through the phone then you will appreciate the need for this tool.
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